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Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number on our website or the carrier’s website to monitor the status of your shipment.
Our return and refund policy allows eligible products to be returned within 30 days of the original purchase date. For detailed information on our return process, eligibility criteria, and refund timelines, please refer to our Return and Refund Policy page.
We strive to process orders quickly; however, if you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, it may not be possible to cancel or modify it.
You can reach our customer support team by phone during our business hours. Alternatively, you can send us an email at [email address], and we will get back to you as soon as possible. We strive to respond to all inquiries within 24-48 hours.
Yes, we occasionally offer discounts and promotions on our products. To stay updated on our latest offers, promotions, and exclusive deals, we recommend subscribing to our newsletter or following us on social media platforms. Keep an eye out for special announcements and limited-time offers!
We apologize for any inconvenience caused. In the rare event that you receive a product different from what you ordered, please contact our customer support team immediately. We will work swiftly to resolve the issue by arranging a replacement or providing a refund.
At mesmerizingme, we are committed to producing cruelty-free cosmetics. We do not test our products on animals, and we ensure that our suppliers also adhere to this policy. We value ethical practices and strive to provide high-quality products that are both effective and animal-friendly.
We understand the importance of catering to various skin types. While our products are formulated with high-quality ingredients, we recommend reviewing the product descriptions and ingredient lists to determine if they are suitable for your specific skin concerns. If you have sensitive skin or specific allergies, we advise performing a patch test or consulting with a dermatologist before using new products.
We understand that circumstances may change after placing an order. If you need to change the shipping address, please contact our customer support team as soon as possible. While we cannot guarantee that we will be able to modify the address, we will do our best to accommodate your request.
We apologize if you have received a product that is expired or nearing its expiration date. We strive to ensure that all our products are fresh and have a long shelf life. If you encounter such an issue, please contact our customer support team immediately. We will investigate the matter and provide a suitable resolution, which may include a replacement or a refund.