Thank you for choosing to shop with us at MESMERIZINGME.COM. We want you to be completely satisfied with your purchase of our cosmetic products. This Return and Refund Policy outlines the guidelines and procedures for returning and refunding products purchased from MESMERIZINGME.COM Company.
Returns
1.1 Eligibility
We accept returns within 30 days of the original purchase date. To be eligible for a return, the cosmetic product must be unused, unopened, and in its original packaging. Additionally, for hygiene reasons, certain products like lipsticks, mascaras, and skincare items cannot be returned once they have been opened or used.
1.2 Return Process
If you wish to initiate a return, please contact our customer support team via phone or email. Provide your order details, including the product(s) you wish to return and the reason for the return. Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
1.3 Return Shipping
Customers are responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe and timely return of the product. Shipping costs are non-refundable unless the return is due to a defective or damaged item.
1.4 Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-14 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
Refunds
2.1 Damaged or Defective Products
If you receive a damaged or defective cosmetic product, please contact our customer support team immediately. We may request evidence such as photographs or a detailed description of the issue to assess the situation. If the damage or defect is confirmed, we will provide a replacement or issue a full refund, including any applicable shipping costs.
2.2 Order Cancellations
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may be unable to cancel it. In such cases, you can follow the standard return process outlined above.
Specific details and conditions may vary depending on the products and services provided by MESMERIZINGME.COM Company. We encourage you to review the product-specific terms and conditions or contact our customer support team for any further clarification.
Thank you for your understanding and cooperation.