Thank you for choosing MESMERIZINGME.COM. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products ordered through our website or other sales channels. By placing an order with us, you agree to comply with the terms and conditions stated below.
Shipping Methods and Delivery Times:
We offer the following shipping methods:
a. Regular Shipping:
Delivery Time: 3 to 5 business days.
b. Express Shipping:
Delivery Time: 2 to 3 business days.
Please note that the delivery times mentioned above are estimated and may vary based on factors beyond our control, such as the destination, customs procedures, weather conditions, and carrier delays.
Order Processing Time:
After receiving your order, we require a processing time of 2 business days to prepare and package the items for shipment. Please note that this processing time is separate from the estimated delivery times mentioned above.
Shipping Fees:
Shipping fees are calculated based on various factors, including the shipping method selected, destination, weight, and dimensions of the package. The shipping fees will be displayed at the checkout before you complete your purchase. Additional charges, such as customs duties, taxes, or import fees, may apply for international shipments and are the responsibility of the recipient.
Shipment Tracking:
Once your order has been shipped, we will provide you with a tracking number and a link to track the progress of your shipment. It is your responsibility to monitor the tracking information and ensure that someone is available at the designated delivery address to receive the package.
Shipping Restrictions:
Some products may be subject to specific shipping restrictions due to their nature, legal regulations, or carrier policies. It is your responsibility to ensure that the items you are ordering comply with any applicable shipping restrictions. In case an item cannot be shipped to your location, we will notify you and provide a refund or suggest an alternative solution.
Address Accuracy:
It is crucial to provide accurate and complete shipping information, including the recipient’s name, address, and contact details. We will not be held responsible for delays or undelivered packages caused by incorrect or incomplete shipping information provided by the customer.
Shipping Damage or Loss:
We take utmost care in packaging and handling your orders. However, in the unlikely event that your package arrives damaged or is lost during transit, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and provide a suitable solution, such as a replacement or refund.
Order Cancellation and Modification:
Once an order has been placed, it may not be possible to cancel or modify it. If you need to make any changes to your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but we cannot guarantee any modifications after the order has been processed for shipment.
Returns and Exchanges:
For information regarding returns and exchanges, please refer to our separate Return Policy.
Contact Us:
If you have any questions, concerns, or need further assistance regarding our shipping policy, please contact our customer support team. We are here to help you.